Privacy policy

Privacy Policy

Last updated: October 15, 2026

HELLCAST operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). HELLCAST is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified information. Depending on how you interact with the Services, where you live, and as permitted by law, we may collect or process:

  • Contact details — name, address, billing address, shipping address, phone number, email address.
  • Financial information — credit card, debit card and financial account numbers, payment card and account information, transaction details, form of payment, payment confirmations.
  • Account information — username, password, security questions, preferences and settings.
  • Transaction information — items you view, add to cart or wishlist, purchase, return, exchange or cancel, and past transactions.
  • Communications with us — information you include when contacting support.
  • Device information — your device, browser, network connection, IP address and other unique identifiers.
  • Usage information — how and when you interact with or navigate the Services.

Personal Information Sources
We may collect personal information directly from you; automatically through the Services (including cookies and similar technologies); from our service providers; and from our partners or other third parties.

How We Use Your Personal Information
To provide, tailor and improve the Services (process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, personalize your experience); for marketing and advertising; for security and fraud prevention; to communicate with you and provide customer support; and for legal reasons, including complying with applicable law and valid legal process.

How We Disclose Personal Information
We may disclose your personal information to Shopify and other vendors who perform services on our behalf (IT, payment processing, analytics, support, cloud storage, fulfillment and shipping); to business and marketing partners; when you direct or consent to it; to our affiliates; and in connection with a business transaction or to comply with legal obligations and protect our rights.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links
The Services may link to sites operated by third parties. If you follow those links, review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, contact us at the email below to request deletion. As of the effective date, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention
No security measures are perfect, and information sent to us may not be secure in transit — please do not use unsecure channels for sensitive information. How long we retain your information depends on factors such as maintaining your account, providing Services, legal obligations, and resolving disputes.

Your Rights and Choices
Depending on where you live, you may have rights to access, delete, correct, or port your personal information; to opt out of the sale or sharing of your information for targeted advertising; and to manage your communication preferences (unsubscribe via any marketing email). EU/UK residents may also object to or restrict processing and withdraw consent. We will not discriminate against you for exercising these rights and may need to verify your identity before responding.

Complaints
If you have complaints about how we process your personal information, contact us at the email below. Depending on where you live, you may also have the right to appeal or to lodge a complaint with your local data protection authority.

International Transfers
We may transfer, store and process your personal information outside the country you live in, relying on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses where applicable.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version here, update the “Last updated” date, and provide notice as required by law.

Contact
Questions about our privacy practices, or want to exercise your rights? Email us at contact@bagital.com. For the purposes of applicable data protection laws, HELLCAST is the data controller of your personal information.