Refund policy
Refund Policy
HELLCAST — Return & Refund Policy
Processing & Shipping Time
Orders are processed within 1–3 business days. Delivery typically takes 7–12 business days depending on your location. Extended delivery times outside our control do not qualify for a refund.
30-Day Warranty
Every HELLCAST projector is covered by a 30-day warranty from the date of delivery. If your projector stops working or develops a fault within 30 days through normal use, contact us for a free replacement or refund.
Returns
If you’re not satisfied, you may request a return within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Return shipping is the customer’s responsibility unless the item was faulty, damaged, or incorrect. We do not accept returns on used or damaged-by-misuse items.
Damaged or Defective Items
If your item arrives damaged or defective, notify us within 48 hours of delivery with photo or video proof. Claims submitted after 48 hours may not be accepted. Approved claims receive a free replacement or full refund.
Refund Eligibility
A refund or replacement will be issued if: you received the wrong item; your item arrived damaged or defective; the projector failed within the 30-day warranty period; or a refund has been approved by our support team. Approved refunds are issued to your original payment method within 5–10 business days.
Lost Packages
If tracking shows delivered but you can’t locate your package, contact your carrier first, then reach out to us and we’ll help. We are not responsible for carrier delays, including those caused by weather or circumstances outside our control.
Incorrect Shipping Address
You are responsible for entering the correct shipping address at checkout. We cannot guarantee address changes once an order has been placed.
Contact
For any issue, email our support team at contact@bagital.com and we’ll assist you as quickly as possible.
Shipping Policy
HELLCAST — Shipping Policy
Thank you for shopping with HELLCAST. Please review our shipping policy below before placing your order.
Processing Time
Orders are processed within 1–3 business days before they ship.
Shipping Time
Estimated delivery is approximately 7–12 business days after processing. Total estimated time from order to delivery is roughly 8–15 business days. Delivery times may vary by location, and extended delivery times do not qualify for a refund.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information (when available). Please allow up to 48 hours for tracking to update after dispatch.
Shipping Delays
While we strive to meet our estimates, delays may occasionally occur due to circumstances beyond our control, including high order volumes, carrier delays, severe weather, customs inspections (international orders), public holidays, and unexpected transportation issues. We appreciate your patience.
Incorrect Shipping Information
Please ensure your shipping address is correct before ordering. We are not responsible for orders delayed, lost, or delivered to an incorrect address provided by the customer. If you spot an error, contact us as soon as possible — we’ll try to update it before shipping but cannot guarantee changes once processing has begun.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, contact us within 48 hours of the expected delivery date with your order number, photos of the damage (if applicable), and a brief description of the issue. We’ll work with you to find the best solution.
International Shipping
International shipping times vary by your country’s customs procedures and local postal service. Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.
Contact
Email us at contact@bagital.com with any shipping questions.