Shipping policy

HELLCAST — Shipping Policy

Thank you for shopping with HELLCAST. Please read our shipping policy carefully before placing your order.

Made-to-Order — Please Read
We don’t hold stock. Each HELLCAST projector is produced the moment you place your order, which means shipping takes longer than a standard in-stock item. Please allow 20–30 days for your order to be made and delivered. By placing an order, you acknowledge and accept this timeframe.

Processing & Production Time
Because every unit is made to order, production begins right after your order is placed. This production and fulfillment window is included in the 20–30 day estimate above.

Shipping Time
Once your order is produced and dispatched, it moves into transit as part of the same 20–30 day total estimate. Delivery times may vary by location, and extended delivery times outside our control do not qualify for a refund.

Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information (when available). Please allow up to 48 hours for tracking to update after dispatch.

Shipping Delays
While we strive to meet our estimates, delays may occasionally occur due to circumstances beyond our control, including high order volumes, carrier delays, severe weather, customs inspections (international orders), public holidays, and unexpected transportation issues. We appreciate your patience.

Incorrect Shipping Information
Please ensure your shipping address is correct before ordering. We are not responsible for orders delayed, lost, or delivered to an incorrect address provided by the customer. If you spot an error, contact us as soon as possible — we’ll try to update it before production or shipping, but we cannot guarantee changes once your order has begun processing.

Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, contact us within 48 hours of the expected delivery date with your order number, photos of the damage (if applicable), and a brief description of the issue. We’ll work with you to find the best solution.

International Shipping
International shipping times vary by your country’s customs procedures and local postal service. Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Contact
Email us at contact@bagital.com with any shipping questions.